Frequently Asked Questions

Q. How do I place an order with Rio Rancho Party Rentals?

A. Simply visit our website and browse through our extensive collection. Once you've selected your desired items, you can place an order online. Alternatively, you can reach out to our dedicated customer service team for assistance.

Q. I don't want to pay for delivery; can I pick up my items instead?

A. Yes, we offer pick up service as convenient alternative to delivery. Simply select customer collection as your preferred method and leave the rest up to us.

Q. Do you offer rentals during the week?

A. Yes, you can rent items throughout the week; however, bookings made Monday-Friday are by appointment only. Please reach out to our customer service team for assistance.

Q. Do you deliver, and is there a fee?

A. Yes, we provide delivery services throughout Rio Rancho, Corrales, Bernalillo, and West Albuquerque. Travel fees vary based on the location and size of the order. Space is limited, so contact our team for availability.

Q. Do you offer set up and breakdown services?

A. Yes, we offer both setup and breakdown services for an additional fee. Our professional team ensures your event looks pristine and takes care of post event disassembly for a hassle-free experience. Contact our team for pricing.

Q. How long is the rental period?

A. Our standard rental period is for 24 hours. If you require a longer duration, please discuss it with our team when placing your order to arrange suitable terms.

Q. Can I view items before renting?

A. Absolutely! We welcome clients to our showroom located in Rio Rancho on Saturday and Sunday from 9AM to 12PM. It's an excellent opportunity to see our range and select the perfect pieces for your event. Or contact our team to schedule an appointment.

Q. What if an item gets damaged during my event?

A. While we understand accidents happen, clients are responsible for any damages or loss during the rental period. Fees for damages will vary based on the item's replacement or repair cost; however, we don't want you to be in that situation which is why we offer accidental damage waiver protection. Intentional damage is not covered.

Q. Can I make changes to my order after it’s been placed?

A. We aim to offer flexibility. Changes can be made up to a certain date before your event. However, last-minute changes might be subject to availability and potential fees. Please reach out as soon as you know of any adjustments.

Q. How far in advance should I book my rentals?

A. We recommend booking as soon as you have your event date to ensure the availability of your preferred items. Popular items can get booked quickly, especially during peak event seasons; however, when allowable we always welcome last-minute bookings.

Q. Why choose Rio Rancho Party Rentals for luxury event rentals?

A. Rio Rancho Party Rentals is committed to offering unparalleled luxury and service. Our pieces are a testament to craftsmanship and elegance. Combined with our dedicated team and years of experience in Rio Rancho, NM, we promise an unmatched rental experience for every event.

If you have any other questions, please feel free to call us any time at: (505) 544-7368